Where we deliver
We currently deliver within South Africa using PUDO locker delivery or a door-to-door courier service.
Delivery charges
Retail delivery includes the protective packaging required for glass jars. The flat rate is R150 for orders of 1 to 3 jars and R200 for orders of 4 or more jars. Wholesale delivery is quoted separately for each order because parcel size, weight, packaging and destination vary.
PUDO locker orders
You are responsible for selecting the correct destination locker and supplying an accurate mobile number and email address. The courier will send collection instructions when the parcel arrives. Collection time limits are set by PUDO; additional delivery charges caused by an uncollected or incorrectly addressed parcel may be charged to the customer where the problem was not caused by Maha Ghee.
Dispatch and tracking
We will show or confirm the expected dispatch time when you order. Courier transit times are estimates and may be affected by remote destinations, peak periods or events outside our control. Tracking details will be sent using the contact information supplied at checkout.
Changing or cancelling an order
Contact us as soon as possible if you need to change or cancel an order. If it has not been packed or dispatched, we will make a reasonable effort to update it or provide a refund. Once dispatched, delivery and return costs may apply.
Change-of-mind returns
Because Maha Ghee is a food product intended for everyday consumption, we do not accept change-of-mind returns once an order has been dispatched. Opened food products cannot be returned. This does not limit any rights you have for incorrect, unsafe, damaged or defective goods under South African consumer law.
Damaged, incorrect or defective goods
Please email us as soon as reasonably possible, preferably within 48 hours of delivery, with your order details and clear photographs of the product, jar and outer packaging. We will assess the issue and, where appropriate, offer a replacement or refund and cover reasonable return costs. The 48-hour request helps us investigate courier damage and does not remove your statutory rights.
Refunds
Approved refunds will be made to the original payment method. Bank and payment-provider processing times may apply after we issue the refund.