Production only. The farm is not open to visitors. Please shop online or through our stockists.
Where we deliver
We currently deliver within South Africa using PUDO locker delivery or a door-to-door courier service.
Delivery charges
Retail delivery includes the protective packaging required for glass jars. The flat rate is R200 for exactly 12 × 1 litre jars and R150 for other orders up to 12 jars. Both PUDO locker and door-to-door delivery use these rates. Orders above 12 jars, including larger Pantry Pool orders, require a separate delivery quote. We confirm the full total before invoicing or payment. Wholesale delivery is quoted separately for each order because parcel size, weight, packaging and destination vary.
PUDO locker orders
You are responsible for selecting the correct destination locker and supplying an accurate mobile number and email address. The courier will send collection instructions when the parcel arrives. Collection time limits are set by PUDO; additional delivery charges caused by an uncollected or incorrectly addressed parcel may be charged to the customer where the problem was not caused by Maha Ghee.
Dispatch and tracking
We will show or confirm the expected dispatch time when you order. Courier transit times are estimates and may be affected by remote destinations, peak periods or events outside our control. Once a courier booking and tracking reference have been recorded, you can look up the order on our Track an order page using your order reference and checkout email. Courier tracking follows the selected carrier. If a tracking reference is not yet available, contact us at gheemailme@gmail.com. We remain your contact for delivery problems and will help investigate delayed or missing parcels.
Changing or cancelling an order
Contact us as soon as possible if you need to change or cancel an order. If it has not been packed or dispatched, we will make a reasonable effort to update it or provide a refund. Once dispatched, delivery and return costs may apply.
Change-of-mind returns
Because Maha Ghee is a food product intended for everyday consumption, we do not accept change-of-mind returns once an order has been dispatched. Opened food products cannot be returned for a change of mind. If a cancellation or return right applies under the Consumer Protection Act or Electronic Communications and Transactions Act, we will honour it. This does not limit any rights you have for incorrect, unsafe, damaged or defective goods under South African consumer law.
Damaged, incorrect or defective goods
Please email us as soon as reasonably possible, preferably within 48 hours of delivery, with your order details and clear photographs of the product, jar and outer packaging. We will assess the issue and provide the remedy required by applicable consumer law, including a repair, replacement or refund where applicable, and cover reasonable return costs for incorrect, damaged, unsafe or defective goods. The 48-hour request helps us investigate courier damage and does not remove your statutory rights.
Refunds
Email gheemailme@gmail.com with your order reference and reason for the request. Please keep the jar and packaging where it is safe to do so and contact us before sending a return so we can arrange the correct return address or collection. Never send card numbers, PINs or passwords by email. Approved EFT refunds will be returned to the verified originating bank account. Payments made through a payment provider will be refunded through that provider to the original payment method. We will confirm the refund amount and notify you when it has been issued. Bank and payment-provider processing times may apply after we issue the refund.