Production only. The farm is not open to visitors. Please shop online or through our stockists.
Changing or cancelling an order
Contact us as soon as possible if you need to change or cancel an order. If it has not been packed or dispatched, we will make a reasonable effort to update it or provide a refund. Once dispatched, delivery and return costs may apply.
Change-of-mind returns
Because Maha Ghee is a food product intended for everyday consumption, we do not accept change-of-mind returns once an order has been dispatched. Opened food products cannot be returned for a change of mind. If a cancellation or return right applies under the Consumer Protection Act or Electronic Communications and Transactions Act, we will honour it. This does not limit any rights you have for incorrect, unsafe, damaged or defective goods under South African consumer law.
Damaged, incorrect or defective goods
Please email us as soon as reasonably possible, preferably within 48 hours of delivery, with your order details and clear photographs of the product, jar and outer packaging. We will assess the issue and provide the remedy required by applicable consumer law, including a repair, replacement or refund where applicable, and cover reasonable return costs for incorrect, damaged, unsafe or defective goods. The 48-hour request helps us investigate courier damage and does not remove your statutory rights.
Refunds
Email gheemailme@gmail.com with your order reference and reason for the request. Please keep the jar and packaging where it is safe to do so and contact us before sending a return so we can arrange the correct return address or collection. Never send card numbers, PINs or passwords by email. Approved EFT refunds will be returned to the verified originating bank account. Payments made through a payment provider will be refunded through that provider to the original payment method. We will confirm the refund amount and notify you when it has been issued. Bank and payment-provider processing times may apply after we issue the refund.